Return Policy

At Goofe, we are dedicated to providing you with a seamless shopping experience. If your product arrives damaged or broken, we sincerely apologize and are committed to resolving the issue promptly. Please review our Returns policy below:

Returns

If your product arrives damaged, please notify us within 7 days of receiving your order. To initiate the return or replacement process, follow these steps:

  1. Contact our customer support team via WhatsApp: 0336-6222272 or Instagram: goofe.co with the following details:

    • Order number
    • Description of the issue
    • Supporting evidence (e.g., photos, videos)
    • Tracking number

  2. Our team will review your case and guide you through the return process.

Resolution Options

Once we’ve reviewed the provided evidence and confirmed the issue, you have two options:

  • Refund: We will issue a refund.
  • Replacement: If preferred, we will send a replacement at no additional cost.

Our Safety Promise

At Goofe, your peace of mind is our priority. Enjoy a 15-day money-back guarantee and a comprehensive warranty on all our silicone night lamps. If you’re not completely satisfied, we’ll make it right or refund your purchase.

Our lamps are made from non-toxic, high-quality materials and undergo rigorous safety testing. With Goofe, you’re assured of safety, quality, and happiness with every glow.

Contact Us

For any further assistance regarding returns or refunds for broken or damaged items, contact us via WhatsApp: 0336-6222272 or Instagram: goofe.co. We’re here to ensure your complete satisfaction!